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  • Home
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  • Return & Exchange Policy
  • Our Shipping Policy
  • What is BioThane?

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Return and Exchange Policy

At Salt Aura, we want you to love your gear. If something isn’t quite right, we’re happy to help within the guidelines below.

Return & Exchanges

Returns & Exchanges

  • Salt Aura accepts returns and exchanges within 30 days of purchase.
  • Items must be unused and in new condition to be eligible.
  • Returns and exchanges are only available for Biothane pet gear and select pet-themed items.


The following items are final sale and not eligible for returns or exchanges:

  • Custom or made-to-order items
  • Hand-knit items, including hand-knit pet beds
    • Exception: Hand-knit items may be returned only if the package remains sealed and unused.

Return Shipping

  • Customers are responsible for return shipping costs on all returns.
  • Salt Aura covers return shipping labels for exchanges only.Non-Returnable & Non-Exchangeable Items

Condition Requirements

  • Returned items must be free of wear, damage, pet hair, odors, or signs of use.
  • Items that do not meet these conditions may be denied a refund or exchange.

How to Start a Return or Exchange

To begin a return or exchange, please contact us at sales@saltaura.co with:

  • Your order number
  • The item(s) you’d like to return or exchange
  • The reason for the return or exchange


Once approved, you’ll receive next steps and shipping instructions.

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